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The Secret of Customer Loyalty is Customer Experience

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What drives customer loyalty? We asked customers what makes a memorable experience that causes them to remain loyal to a brand.

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About BusinessModelStories.com
Peter Keates is an entrepreneur, author and speaker on the topic of Business Model Innovation. President at Placesquare, a company providing information & resources on several niche markets. Founder & CEO Onopia a leading consulting boutique in Business Model Innovation. He is certified in General Management & Strategy from ESCP-Europe, and certified facilitator in LEGO© SERIOUS PLAY© method by Rasmussen and Ecole Centrale Paris .
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