Future Banking Episode 08: The Ultimate Contact Centre Part 1 #future #bank #finance #custumerexperience
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Future Banking Episode 09: The Ultimate Contact Centre Part 2 #future #bank #contactcentre

In the second part of "The Ultimate Contact Centre" we look at the outsourcing and offshoring, and the impact that digital technologies has had one this with Blake, BPeSA, Admiral and Citi.
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In the second part of « The Ultimate Contact Centre » we look at the outsourcing and offshoring, and the impact that digital technologies has had one this with Blake, BPeSA, Admiral and Citi. We also chat with Steve Pateman from Santander around some of their offerings within the customer service space.

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Peter Keates is an entrepreneur, author and speaker on the topic of Business Model Innovation. President at Placesquare, a company providing information & resources on several niche markets. Founder & CEO Onopia a leading consulting boutique in Business Model Innovation. He is certified in General Management & Strategy from ESCP-Europe, and certified facilitator in LEGO© SERIOUS PLAY© method by Rasmussen and Ecole Centrale Paris .
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