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In the first part of "The Ultimate Contact Centre" we look at the software side of things with Aegon and Pega, touch on the growing need for a social contact centre with Conversocial and Nationwide, as well as speak with Endsleigh Insurance.
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In the first part of « The Ultimate Contact Centre » we look at the software side of things with Aegon and Pega, touch on the growing need for a social contact centre with Conversocial and Nationwide, as well as speak with Endsleigh Insurance.

We also Speak with Raj Dattani form Top 50 companies for customer service ahead of this week’s Customer Experience Expo.

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About BusinessModelStories.com

Peter Keates is an entrepreneur, author and speaker on the topic of Business Model Innovation. President at Placesquare, a company providing information & resources on several niche markets. Founder & CEO Onopia a leading consulting boutique in Business Model Innovation. He is certified in General Management & Strategy from ESCP-Europe, and certified facilitator in LEGO© SERIOUS PLAY© method by Rasmussen and Ecole Centrale Paris .

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